Yes, absolutely. Our senior factory engineers provide real-time 1-on-1 HD video remote fault diagnosis and interactive technical guidance to ensure rapid resolution of your operational issues.

To minimize your equipment downtime and help overseas technicians resolve complex optical or electrical problems on-site, our interactive video support protocol includes:

  • Direct Access to Experienced R&D Engineers: You will connect live with seasoned factory technicians who possess deep expertise in gas discharge physics, high-voltage power supply matching, optical beam mode tuning, and cooling loop optimization.

  • Multi-Platform Visual Communication: We seamlessly conduct video troubleshooting sessions via your preferred channel (Microsoft Teams, WhatsApp, Zoom, or FaceTime) with English-fluent engineers.

  • Pre-Call Serial Tracking & Diagnostics: Before initiating the video call, our engineers review your laser tube’s unique factory birth certificate, QA test logs, and serial number history to accelerate root-cause analysis.

  • Step-by-Step Visual Solutions: During the call, our team guides your local engineers through real-time checks—such as discharge color verification, high-voltage wiring safety, mirror contamination inspection, and beam spot alignment—delivering actionable, targeted solutions on the spot.